Information to Patients regarding Coronavirus (COVID-19)

We hope you, your families and friends are all safe and well.

Following the Governments recommendations, hospital Trusts across the country are working hard on trying to re-open all departments once more, and resume somekind of ‘normal’ services for Patients. To do this safely, we are following Public Health England and Trust Guidelines, and measures are being taken to minimise the risk of infection to both our patients and also our staff.

If you are required to attend the clinic for any reason please can we remind you that:

  • Face coverings must be worn at all times during your visit
  • If you have a new continuous cough, high temperature or loss of taste or sense of smell, please DO NOT attend!
  • You use the hand sanitiser provided before entering or exiting the department
  • You observe the 2 meter social distancing measures, and follow the ‘One-way’ system when entering and exiting the department (see signs around the dept.)

HIV Services

We will no longer be able to see patients attending without an appointment.

Please call 01922 656 285 to book an appointment for the HIV clinic.

If you are due to attend the clinic for your routine review and blood tests please ensure you keep your booked appointment. To reduce the amount of time that you are physically in the clinic without reducing the level of care we provide, a member of the HIV team will contact you by phone before your appointment to ask a few questions about your recent general health and HIV management, much the same as we usually would during your routine clinic review.

This will also help us to ensure your medication is prepared in advance and that any other required tests, letters, vaccinations etc. are ready for when you come for your appointment.

  • If you are booked in to a Monday morning or Tuesday evening clinic we will aim to contact you by phone between 9am and 1pm on the Thursday before your appointment.
  • If you are booked in to a Thursday morning clinic we will aim to contact you by phone between 9am and 1pm on the Monday before your appointment.
  • Please try to answer this call if you can. Calls may last up to 15 minutes depending on the complexity of your HIV care and/or other underlying health conditions.
  • If you miss a call from the HIV team, don’t worry, we will try again later that day, or you can call back on the number above to speak to an available member of the team.

Current Government advice now allows individuals who are shielding to attend necessary medical appointments, but if you would still prefer not to come please raise your concerns during your telephone consultation. We will aim to help you as much as we can.

HIV medication can also be delivered to your home (or alternative) address. Please ask during your telephone consultation if you are interested in joining the Homecare scheme.

 Pharmacy Services

Prescriptions can sometimes take a while to be dispensed at the Pharmacy. The hospital has identified waiting areas as a potential ‘hot-spot’ for covid-19 infections and so patients are now asked not to go there in person. We have new processes in place to arrange for any medicines to be delivered to the clinic when the prescription is ready, so you may be asked to collect your medication the following day.

To avoid an unnecessary journey, please do not come to collect your medication until you have been contacted by the clinic and informed that your prescription is ready for collection.

Please also note that if you are attending an Erectile Dysfunction Clinic or a Dermatology Clinic appointment within the building, these clinics are not run by the Sexual Health Department (we just provide the clinic rooms) and so you will be asked to pay normal prescription charges for any medicines prescribed.

If you are exempt from prescription charges, please bring your proof of exemption with you to your appointment as you will be asked to complete the back of the prescription with the details. Prescription charges can be paid by debit/credit card if required – pharmacy will contact you to arrange this.

From 1st April 2020 Prescription charges are £9.15 per item.

See below link to order a test kit from the national HIV website: