Information to Patients regarding Coronavirus (COVID-19)

We hope you, your families and friends are all safe and well.

Following the Governments recommendations, hospital Trusts across the country are working hard on trying to re-open all departments once more, and resume somekind of ‘normal’ services for Patients. To do this safely, we are following Public Health England and Trust Guidelines, and measures are being taken to minimise the risk of infection to both our patients and also our staff.

If you are required to attend the clinic for any reason please can we remind you that:

  • Face coverings must be worn at all times during your visit
  • If you have a new continuous cough, high temperature or loss of taste or sense of smell, please DO NOT attend!
  • You use the hand sanitiser provided before entering or exiting the department
  • You observe the 2 meter social distancing measures, and follow the ‘One-way’ system when entering and exiting the department (see signs around the dept.)


 Sexual Health and Contraception Services

All ‘walk-in’ clinics will remain closed for the foreseeable future. If you think you need to be seen at the clinic or want to discuss an issue regarding your sexual health or contraception please DO NOT attend

Please call 01922 270 400 to speak to one of our team who will be able to assess how we can best help you. You may be given advice over the phone, asked to request an STI self-test ‘Postal Kit’, or (if needed) you may be offered an appointment to be seen at the clinic.

Please do not bring children to your appointment.

You may also be prescribed a medicine following your consultation. Please see below for information on how Pharmacy Services have also altered in response to the Covid-19 pandemic.

 Pharmacy Services

Prescriptions can sometimes take a while to be dispensed at the Pharmacy. The hospital has identified waiting areas as a potential ‘hot-spot’ for covid-19 infections and so patients are now asked not to go there in person. We have new processes in place to arrange for any medicines to be delivered to the clinic when the prescription is ready, so you may be asked to collect your medication the following day.

To avoid an unnecessary journey, please do not come to collect your medication until you have been contacted by the clinic and informed that your prescription is ready for collection.

Please also note that if you are attending an Erectile Dysfunction Clinic or a Dermatology Clinic appointment within the building, these clinics are not run by the Sexual Health Department (we just provide the clinic rooms) and so you will be asked to pay normal prescription charges for any medicines prescribed.

If you are exempt from prescription charges, please bring your proof of exemption with you to your appointment as you will be asked to complete the back of the prescription with the details. Prescription charges can be paid by debit/credit card if required – pharmacy will contact you to arrange this.

From 1st April 2020 Prescription charges are £9.15 per item.